At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.
Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.
If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.
SUMMARY DESCRIPTION OF WORK
Entry-level professional positions begin at this level. Educational requirements are very specific. Decision-making skills and problem solving capabilities are critical. Focus on initiating pro-active planning with families and youth.
Work Schedule: schedule varies including days, evenings, weekends, and some holidays.
Essential Duties and Responsibilities
- Forms working relationship with parents by showing respect and regard for them.
- *Provides in-home services to families to meet Juvenile Court goals.
- *Provides parent education in the areas of child growth and development, positive guidance and discipline.
- *Assists family in maintaining physical home surroundings which meet basic needs; utilizing safety measures; following basic health practices; and learning to manage finances.
- *Provides crisis intervention as needed.
- Coordinates services when delivered from multiple sources.
- Has working knowledge of metro area community resources.
- *Assists family in effectively using community resources.
- Completes all case documentation and evaluation as required.
- Maintains direct service ratio in providing services to families.
- *Provides direct shelter service coverage as required by program need.
- *Is dependable and punctual regarding scheduling and attendance.
- Is prompt and accurate in completing all required reports, statistics and other requirements.
- Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
- Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
- Abides by all specific program and Agency procedures, policies, and requirements.
- Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
- *Creates, maintains and shares as appropriate a dynamic self-care plan.
- *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
- *Essential functions of this job is to be performed on company physical work site.
- Performs other program related duties as assigned.
*DENOTES ESSENTIAL JOB FUNCTIONS
- Bachelor’s Degree preferred
- Two years experience working with youth and families
- Minimum 21 years of age
- Valid driver’s license, acceptable driving record
Empathy-Showing interest in employee and clients feelings, attitudes, and reasoning.
Professionalism-having clear boundaries with employees and clients and displaying professional behavior.
Accountability-accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
Consistency-Ensuring that rules, policies, procedures are consistently practiced across the board by all employees.
Adaptable-Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
AMERICANS WITH DISABILITY SPECIFICATIONS
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
While performing the duties of this job, the employee is not exposed to weather conditions.
The noise level in the work environment is usually moderate.