Customer Service Representative
Job Summary
We are currently looking for an enthusiastic individual to provide a range of teller services for our customers while providing an amazing customer experience. Becoming a Customer Service Representative (CSR) is a great way to get a glimpse into the broad world of finance and banking.
The Customer Service Representative position will be responsible for handling client relations, operating a teller window and providing prompt, efficient and accurate customer service while representing the Bank in a courteous, professional manner.
Why You'll Love This Role:
Customer Interaction: Build meaningful relationships with customers while assisting them with their banking needs.
Career Growth: We offer competitive pay rates and ample opportunities for advancement within the banking industry.
Skill Development: Enhance your expertise in teller operations and customer service while working with a team that values your input and supports your growth.
Community Engagement: You'll primarily train at our Main Bank and work out of Arlington, but you'll also have opportunities to participate in community service, volunteer activities, and staff events that bring our entire team together.
Experience
Availability for varying operation hours Monday-Friday and every other Saturday rotation.
Strong math skills, attention to detail, and a passion for providing exceptional customer service.
Ability to work effectively as part of a team, contributing to a positive and collaborative work environment.
Essential Job Duties
Provides outstanding customer service.
Opens and maintains a cash drawer.
Provides a complete range of customer services, including receiving deposits, verifying cash and endorsements, and issuing receipts, installment loan payments, making withdrawals, cashing checks, scanning work, and providing customer account printouts.
Prepares cashier’s checks, money orders, gift cards as requested.
Maintains proper cash management procedures, including counting and balancing cash drawers.
Promotes Bank products and services, including opening new accounts, explaining available products and services, and gathering customer information to process new and existing accounts.
Stays abreast of all campaigns and promotions.
Assists customers with their day-to-day financial needs.
Adheres to all bank policies and procedures regarding security, confidentiality, and compliance.
Opens and closes office by following established security procedures.
Completes duties assigned to the office.
And other miscellaneous duties as needed.
Knowledge, Skills & Abilities
Strong communication skills to interact effectively with customers and team members.
Strong math skills, including the ability to perform calculations quickly and accurately.
Word processing and computer database skills.
Excellent attention to detail to ensure accuracy in cash handling and transaction processing.
Basic understanding and the ability to operate various office equipment such as: typewriter, printers, computers, fax, adding machine and copy machine.
Ability to multitask.
Ability to work in a fast-paced environment while maintaining a high level of professionalism.
Education & Experience
High school diploma or equivalent.
Previous sales and money handling experience preferred, but willing to train successful candidates.
Banking: 1 year (Preferred)
Cash Handling: 1 year (Required)
Customer Service: 1 year (Required)
Physical Requirements
Ability to stand for long periods of time.
Ability to lift up to 25 lbs. of coin.
Ability to be flexible as needed.
About the Position
Job Type: Full-time
Pay: $17.75 - $19.75 per hour
Expected hours: 40 per week
Schedule: Monday-Friday, Rotating Saturdays
Benefits Include
401(k) 4% Match
AD&D insurance
Dental insurance
Dependent care reimbursement
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Gym membership
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Profit sharing
Retirement plan
Tuition reimbursement
Vision insurance
Wellness program
(11) Paid Holidays
Job Type: Full-time
