Customer Service Representative - Part-Time
Job description:
We are looking for a Customer Service Representative to join our Drive Thru at our Main Branch. As a key part of the branch’s success, this part-time role offers the chance to work in a fast-paced environment while still building strong relationships with customers. We are seeking someone reliable and available during peak drive-thru times to help deliver consistent, high-quality service each day.
Why You'll Love This Role:
- Fast-paced & customer-focused: You’ll assist customers through the drive-thru, keeping transactions quick, friendly, and accurate.
- Perfect for part-time seekers: Flexible hours that pair well with school, family, or other commitments.
- Skill growth: Build confidence in cash handling, communication, and banking systems with a supportive team.
- Community Connection: Build strong relationships with your team, and engage with communities through bank events, volunteer opportunities, and team activities.
Requirements:
- Availability for hours: Monday – Friday 3:00 p.m.-6:00 p.m. and every other Saturday, 7:00 a.m.-1:00 p.m. Some additional hours may be available, but not exceed 30 hours.
- Strong math skills, attention to detail, and a passion for providing exceptional customer service.
- Ability to work effectively as part of a small team, contributing to a positive and collaborative work environment.
Essential Job Duties:
- Provides outstanding customer service.
- Opens and maintains a cash drawer.
- Provides a complete range of customer services, including receiving deposits, verifying cash and endorsements, and issuing receipts, installment loan payments, making withdrawals, cashing checks, scanning work, and providing customer account printouts.
- Prepares cashier’s checks, money orders, gift cards as requested.
- Maintains proper cash management procedures, including counting and balancing cash drawers.
- Promotes Bank products and services.
- Stays abreast of all campaigns and promotions.
- Assists customers with their day-to-day financial needs.
- Adheres to all bank policies and procedures regarding security, confidentiality, and compliance.
- Opens and closes office by following established security procedures.
- Completes duties assigned to the office.
- And other miscellaneous duties as needed.
Knowledge, Skills & Abilities:
- Strong communication skills to interact effectively with customers and team members.
- Strong math skills, including the ability to perform calculations quickly and accurately.
- Word processing and computer database skills.
- Excellent attention to detail to ensure accuracy in cash handling and transaction processing.
- Basic understanding and the ability to operate various office equipment such as: typewriter, printers, computers, fax, adding machine and copy machine.
- Ability to multitask.
- Ability to work in a fast-paced environment while maintaining a high level of professionalism.
Education & Experience:
- High school diploma or equivalent.
- Previous sales and money handling experience preferred, but willing to train successful candidates.
- Physical Requirements:
- Ability to stand for long periods of time.
- Ability to lift up to 25 lbs. of coin.
- Ability to be flexible as needed.
