Customer Service for Small Business Owners

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In today’s business world the customer service experience is the most critical component that can lead small businesses to remarkable success. It can be a business owner’s greatest asset if it is properly implemented, practiced on a regular basis and customized to meet the needs and wants of customers. The relationships entrepreneurs have with customers will be the key component to growing their businesses and evolving to the next level.

This book is designed as a tool for the small business owner. Through identifying customers, their needs and wants, successful communication strategies, methods for follow-up and best practices, anyone who is involved in a business environment can build outstanding and valuable relationships with customers and clients. Competition is fierce in our current economy. Prepare yourself to be a leader in your industry and the best at your business. Learn to recognize opportunities and to face the challenges of delivering GREAT customer service in every way possible! You have the power to create an unforgettable experience and lasting impression on your customers. This book will lead you to the development of your own dynamic and unique strategies that are sure to grow your business

 Funded in part by a grant from the Nebraska Department of Economic Development administered by the Nebraska Rural Development Commission.