Customer Service Representative (Blair, NE)
Job description
Do you have a passion for helping others and a knack for teamwork? Join our close-knit team as a Customer Service Representative and be a key player in providing exceptional teller services to our valued customers. This full-time position is at our Balir Office in Blair, NE, and offers a fantastic opportunity to dive into the world of finance and banking.
As a CSR, you'll be the friendly face our customers rely on, handling a wide range of teller services with precision and care. You'll work closely with other CSR’s, who also handle new accounts, and the branch manager, fostering a supportive and collaborative environment. This role is ideal for those who have outstanding customer service skills, show initiative, are detail-oriented, can multitask effectively, and are team players.
Requirements:
- Strong math skills, attention to detail, and a passion for providing exceptional customer service.
- Ability to work effectively as part of a small team, contributing to a positive and collaborative work environment.
- Provides outstanding customer service.
- Opens and maintains a cash drawer.
- Provides a complete range of customer services, including receiving deposits, verifying cash and endorsements, and issuing receipts, installment loan payments, making withdrawals, cashing checks, scanning work, and providing customer account printouts.
- Prepares cashier’s checks, money orders, gift cards as requested.
- Maintains proper cash management procedures, including counting and balancing cash drawers.
- Promotes Bank products and services, including opening new accounts, explaining available products and services, and gathering customer information to process new and existing accounts.
- Stays abreast of all campaigns and promotions.
- Assists customers with their day-to-day financial needs.
- Adheres to all bank policies and procedures regarding security, confidentiality, and compliance.
- Opens and closes office by following established security procedures.
- Completes duties assigned to the office.
- And other miscellaneous duties as needed.
- Strong communication skills to interact effectively with customers and team members.
- Strong math skills, including the ability to perform calculations quickly and accurately.
- Word processing and computer database skills.
- Excellent attention to detail to ensure accuracy in cash handling and transaction processing.
- Basic understanding and the ability to operate various office equipment such as: typewriter, printers, computers, fax, adding machine and copy machine.
- Ability to multitask.
- Ability to work in a fast-paced environment while maintaining a high level of professionalism.
- High school diploma or equivalent.
- Bilingual in Spanish and English preferred.
- Previous sales and money handling experience preferred, but willing to train successful candidates.
- Ability to stand for long periods of time.
- Ability to lift to 25 lbs. of coin.
- Ability to be flexible as needed.
- Competitive salary based on experience
- Hiring bonus (requirements apply)
- 401(k) with 4% match
- Health, dental, vision, life, and AD&D insurance
- Disability insurance
- Health savings and flexible spending accounts
- Dependent care reimbursement
- Employee assistance and wellness programs
- Paid Leave (eligibility requirements apply) and 11 paid holidays
- Paid training and tuition reimbursement
- Payroll direct deposit
- Free bank services and employee discounts
- Discounted YMCA gym membership
- Profit sharing and retirement plan
- Full-time
- Pay Range: $17.75 - $19.75 per hour
- Expected hours: 40 per week
- Schedule: Monday – Friday, Rotating Weekend Schedule
- Work Location: In person
- Banking: 1 year (Preferred)
- Cash Handling: 1 year (Required)
- Customer Service: 1 year (Required)
