Floater Customer Service Representative - Full Time

Are you an enthusiastic individual looking to make a difference in the banking world? Join our team as a Floater Customer Service Representative and enjoy the dynamic experience of working across multiple RVR Bank locations. This full-time position offers a unique opportunity to provide exceptional teller services while gaining diverse experience in various branches.

As a Floater CSR, you'll travel between our Parkview, Downtown, Main, Walmart, Arlington, and Blair offices, ensuring our customers receive top-notch service wherever you go. This role is perfect for those who thrive in a changing environment and enjoy the excitement of new challenges every day.

Why You'll Love This Role:

Variety and Flexibility: No two days are the same as you adapt to different locations and tasks.

Career Growth: We offer competitive pay rates and ample opportunities for advancement within the banking industry.

Skill Development: Enhance your expertise in teller operations and customer service while working with a supportive team.

Requirements:

Reliable transportation for travel between branches.

Availability for varying operation hours Monday-Friday and every other Saturday rotation.

Strong math skills, attention to detail, and a passion for providing exceptional customer service.

If you're ready to take on a rewarding role with diverse experiences and growth potential, we encourage you to apply!

Essential Functions:

Provides outstanding customer service.

Opens and maintains a cash drawer.

Provides a complete range of customer services, including receiving deposits, verifying cash and endorsements, and issuing receipts, installment loan payments, making withdrawals, cashing checks, scanning work, and providing customer account printouts independently, efficiently, and accurately.

Prepares cashier’s checks, money orders, gift cards as requested.

Balances transactions at the end of the day and verifies cash totals.

Promotes Bank products and services, including opening new accounts, explaining available products and services, and gathering customer information to process new and existing accounts.

Stays abreast of all campaigns and promotions.

Assists customers with their day-to-day financial needs.

Answers and transfers phone calls.

Opens and closes office by following established security procedures.

Completes duties as assigned to the Branch.

Performs other miscellaneous duties as needed.

Job Requirements and Qualifications:

Education:

High school diploma or equivalent.

Previous customer service and money handling experience preferred, but willing to train successful candidates.

Knowledge/Experience:

Strong interpersonal and customer relations skills.

Strong math skills.

Highly motivated and dependable.

Friendly, outgoing communication style. Ability to communicate clearly with customers.

Flexible, versatile, and resilient.

Excellent verbal communication skills.

Analytical and problem-solving skills.

Strong computer skills.

Ability to multitask.

Effective team player.

Other Requirements:

Able to stand for extended periods of time.

Ability to stand, walk, carry, and reach with hands and arms.

Ability to be flexible as needed.

Ability to lift heavy amounts of coins (up to 50 pounds).

In the performance of their respective tasks and duties, the employee will maintain knowledge of the Bank Secrecy Act regulations and all other regulatory, security, and bank policies and procedures.

Company Conformance: In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Other Duties: This job description in no way should be construed as a contract for employment. These job duties may be subject to change at any time due to reasonable accommodation or other reasons. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

RVR Bank is an EEO Employer/Vet/Disabled.