Part-Time Customer Service Representative

We are seeking someone reliable and available during peak drive-thru times to help deliver consistent, high-quality service each day.

Why You'll Love This Role:

• Fast-paced & customer-focused: You’ll assist customers through the drive-thru, keeping transactions quick, friendly, and accurate.
• Perfect for part-time seekers: Flexible hours that pair well with school, family, or other commitments.
• Skill growth: Build confidence in cash handling, communication, and banking systems with a supportive team.
• Community Connection: Build strong relationships with your team, and engage with communities through bank events, volunteer opportunities, and team activities.

Requirements:

• Availability for hours: Monday – Friday 3:00 p.m.-6:00 p.m. and every other Saturday, 7:00 a.m.-1:00 p.m. Some additional hours may be available, but not exceed 30 hours.
• Strong math skills, attention to detail, and a passion for providing exceptional customer service.
• Ability to work effectively as part of a small team, contributing to a positive and collaborative work environment.

Essential Job Duties:

• Opens and maintains a cash drawer.
• Processes customer transactions, including receiving deposits, verifying cash and endorsements, and issuing receipts, installment loan payments, making withdrawals, cashing checks, scanning work, and providing customer account printouts and open consumer and business deposit new accounts independently, efficiently, and accurately.
• Reconciles mail drop and night depository.
• Investigates discrepancies and makes corrections as needed.
• Prepares cashier’s checks, money orders, gift cards as requested.
• Balances transactions at the end of the day and verifies cash totals.
• And other miscellaneous duties as needed.

Knowledge, Skills & Abilities:

• Strong interpersonal and customer relations skills.
• Strong math skills.
• Highly motivated and dependable.
• Friendly, outgoing communication style. Ability to communicate clearly with customers.
• Flexible, versatile, and resilient.
• Excellent verbal communication skills.
• Analytical and problem-solving skills.
• Strong computer skills.
• Ability to multitask.
• Effective team player.

Education & Experience:

• High school diploma or equivalent.
• Previous customer service and money handling experience preferred, but willing to train successful candidates.

Physical Requirements:

• Ability to stand for extended periods of time.
• Ability to stand, walk, carry, and reach with hands and arms.
• Ability to lift heavy amounts of coins (=50 lbs.).

Benefits Include:

• Hiring bonus (requirements must be met).
• 401(k) with employer match (eligibility requirements must be met).
• Paid Time Off (eligibility requirements must be met).
• Payroll Direct Deposit.
• Free Bank services.
• Discounted YMCA Gym Membership.
• (11) paid holidays.