Customer Service Representative (Full-Time) Arlington, NE

We are looking for a Customer Service Representative to join our Arlington branch. This full-time role provides the chance to work in a community-focused environment, where building relationships and delivering professional service are central to the customer experience. As part of a small branch team, you will support RVR Bank’s mission and core values by providing accurate, reliable teller services and contributing to a positive, stable work environment.

Why You'll Love This Role:

• Customer Interaction: Build meaningful relationships with customers while assisting them with their banking needs.
• Career Growth: We offer competitive pay rates and ample opportunities for advancement within the banking industry.
• Skill Development: Enhance your expertise in teller operations and customer service while working with a team that values your input and supports your growth.
• Community Engagement: You'll primarily train at our Main Bank and work out of Arlington, but you'll also have opportunities to participate in community service, volunteer activities, and staff events that bring our entire team together.

Experience

• Availability for Lobby Hours: Monday-Friday 9 a.m. – Noon, 1 p.m.-3 p.m.
• Availability for Drive Hours: Monday-Friday 7:30 a.m.-5 p.m. and Saturday 8:30 a.m.-11:30 a.m. (every other Saturday rotation).
• Strong math skills, attention to detail, and a passion for providing exceptional customer service.
• Ability to work effectively as part of a small team, contributing to a positive and collaborative work environment.

Essential Job Duties

• Provides outstanding customer service.
• Opens and maintains a cash drawer.
• Provides a complete range of customer services, including receiving deposits, verifying cash and endorsements, and issuing receipts, installment loan payments, making withdrawals, cashing checks, scanning work, and providing customer account printouts.
• Prepares cashier’s checks, money orders, gift cards as requested.
• Maintains proper cash management procedures, including counting and balancing cash drawers.
• Promotes Bank products and services, including opening new accounts, explaining available products and services, and gathering customer information to process new and existing accounts.
• Stays abreast of all campaigns and promotions.
• Assists customers with their day-to-day financial needs.
• Adheres to all bank policies and procedures regarding security, confidentiality, and compliance.
• Opens and closes office by following established security procedures.
• Completes duties assigned to the office.
• And other miscellaneous duties as needed.

Knowledge, Skills & Abilities

• Strong communication skills to interact effectively with customers and team members.
• Strong math skills, including the ability to perform calculations quickly and accurately.
• Word processing and computer database skills.
• Excellent attention to detail to ensure accuracy in cash handling and transaction processing.
• Basic understanding and the ability to operate various office equipment such as: typewriter, printers, computers, fax, adding machine and copy machine.
• Ability to multitask.
• Ability to work in a fast-paced environment while maintaining a high level of professionalism.

Education & Experience

• High school diploma or equivalent.
• Previous sales and money handling experience preferred, but willing to train successful candidates.

Physical Requirements

• Ability to stand for long periods of time.
• Ability to lift up to 25 lbs. of coin.
• Ability to be flexible as needed.

About the Position

• Job Type: Full-time
• Pay: $17.75 - $19.75 per hour
• Expected hours: 40 per week
• Schedule: Day shift, Monday to Friday, Rotating shift, In-Person

Benefits Include

• 401(k) 4% Match
• AD&D insurance
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Gym membership
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Profit sharing
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Wellness program
• (11) Paid Holidays