Hourly Assistant Manager

Job description

Job Title: Assistant Store Manager FLSA: Exempt

Revision Date: 04/22

General Function:

Provides prompt, efficient and friendly customer service. Assists upper management to present the most innovative and best quality products in wine, beer and spirits departments at a competitive retail price to customers.

Reporting Relations:

Accountable and Reports to:

Store Manager

Direct Reports:

Cashiers / Store Associates

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Accept guest payment, process credit card charges and make change (if applicable)
• Check identification of customers to verify age requirements for purchase of alcohol
• Assists customers by:
• escorting them to the products they’re looking for
• securing products that are out of reach
• loading or unloading heavy items
• making note of and passing along customer suggestions or requests
• performing other tasks in every way possible to enhance the shopping experience.
• Responds to Facebook messages and answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
• Stocks, rotates, and faces product on shelves.
• Supervises and assigns work for employees while managing a shift.
• Ensures department standards are met.
• Handles and satisfies customer issues.
• Trains new employees.
• Reviews out of stocks, ad items, and back stock.
• Orders merchandise for department and controls inventory.
• Monitors sales regularly.
• Meets with vendors to get point of sale materials and other sales-enhancing items when available.
• Prices items for displays.
• Makes sales suggestions and ideas to upper management.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Coordinates Marketing Materials, including Digital Assets, for the store with marketing manager and upper management.
• Coordinates and conducts special events, including tastings.
• Unloads truck and ensures product is stocked in appropriate area.
• Cleans display cases and monitors maintenance of equipment and floors.
• Reviews price tags and updates signage as needed.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Supervisory Responsibilities:

Instructing, assigning, and reviewing the work of others, maintaining standards, coordinating activities, allocating personnel, and acting on employee and customer problems.

Following opening and closing procedures to ensure store standards are being met.

Education and Experience:

High School or equivalent experience. 2 years or more of related work experience. Must be at least 21 years of age.

Physical Requirements:

• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to follow written, verbal, or diagrammatic instructions; several concrete variables.
• Must have the ability to do arithmetic calculations involving fractions, decimals and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Working Conditions:

This position is frequently exposed to equipment movement hazards and dangerous chemicals/solvents. There is continuous exposure to noise, temperature extremes, dampness, and occasional exposure to electrical shock. This is a fast-paced work environment with significant pressure.

Equipment Used to Perform Job:

Calculator, computer, cash register, pallet jack, two wheeler, and box cutter.

Contacts:

This position has daily contact with employees, upper management, customers, suppliers/vendors, and the general public.

Other items:

Shifts vary

Night and Weekend hours required

Wine Beer & Spirits is an Equal Opportunity Employer

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Night shift

Application Question(s):

• Do you have experience and/or knowledge of wine, beer and/or spirits? If so, please elaborate.

Experience:

• retail or service industry: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person