Client Engagement Services Specialist

The Client Engagement Services Specialist serves as the first point of contact for consumers, building professional and compassionate relationships to ensure a welcoming and efficient experience with Lutheran Family Services. This position engages with clients in person, by phone, and online to assist with service access, intake coordination, fee assessment, and program navigation. The specialist provides administrative support and ensures clients understand their service options, insurance coverage, and financial responsibilities.

Key responsibilities include greeting and assisting consumers, coordinating centralized intake systems, collecting co-payments, managing documentation, processing forms, scheduling appointments, and maintaining accurate client records. The specialist also supports communication flow between departments, handles mail and donations, maintains office supplies, and contributes to a professional, trauma-informed, and client-centered service environment.